1. Introduction
The purpose of this policy is to explain how Replica Software collects, protects, and uses personal data. Replica Software is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Replica Software Collect?
Replica Software needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Replica Software also has access to personal data that is generated over the Replica Software network including, but not limited to, long URL addresses used by ReplicaNet, registration keys and network usage data.
In certain circumstances Replica Software may also collect financial information about Replica Software customers and end users from third parties to enable Replica Software to assess its risks in granting credit terms and contact information about organisations Replica Software considers may be interested in Replica Software products and services.

3. How Does Replica Software Obtain Personal Data?
Replica Software obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Replica Software website); from third party list brokers; from resellers who pass on personal data to Replica Software about end users; and directly from the Replica Software network.

4. How Does Replica Software Use The Personal Data It Holds?

4.1 Providing and Improving the Replica Software Service
Most of Replica Software's use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Replica Software may also use personal data to improve on the level and type of service Replica Software offers to its customers. As part of this interest in improving the service provided Replica Software may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
Replica Software may from time to time inform its customers, end users and potential customers about Replica Software and Replica Software affiliate products and services and other information Replica Software feels may be of interest.
Customers and other recipients of information from Replica Software may indicate at the time they first place an order with Replica Software whether or not they wish to receive such information or at any later time by simply contacting Replica Software as indicated in paragraph 9 below.

5. Does Replica Software Transfer Personal Data Overseas?
As Replica Software is part of a global organisation with local operating servers and offices in a number of countries worldwide, to fulfil its customer service obligations it is necessary for Replica Software to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to Replica Software affiliates based in the United States and the United Kingdom. Prior to making any such transfer Replica Software will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.

6. To Whom Does Replica Software Disclose Personal Data?
Replica Software will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, Replica Software does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Replica Software is under an obligation by law to disclose personal data or where Replica Software has contracted with third parties to assist in providing services to Replica Software customers such as for delivery, installation and systems support services.

7. How Does Replica Software Protect the Personal Data it Holds?
Replica Software takes customer confidentiality and security very seriously. Replica Software has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Replica Software. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Replica Software specific rights to access and rectify personal data held about them. These include the right to:

8.1 obtain from Replica Software, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

8.2 request the deletion or rectification of personal data which is inaccurate; and

8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Replica Software regarding promotions or new products and services.

9. Contact Details
If any individual wishes to contact Replica Software regarding the personal data held about them or has any other question about Replica Software's data privacy procedures, they should direct an email to privacy@replicanet.com or send a letter to the direction of "Replica Software Customer Services Department" at the local Replica Software office.

10. Policy Updates
As part of Replica Software's commitment to compliance with data privacy requirements, and to reflect changes in Replica Software's operating procedures, Replica Software may update the terms of this policy from time to time, and will post the revised policy at http://www.replicanet.com/privacy.html


© Replica Software - All rights reserved
Privacy Policy :: Copyright Information
Site Developed by Easy IT Limited